FAQ
Straight answers, no sales pitch
The questions we hear most from founders and engineering leaders evaluating CloudWizz — pricing, timelines, AI safety, compliance, and how engagements actually run. For a denser, citation-ready summary of CloudWizz facts, see our AI & LLM Reference page.
Frequently asked questions
How much does a DevOps retainer cost for a Series A startup? +
CloudWizz's published pricing is a three-step path: a free Infrastructure Assessment with no commitment, an optional $1,500 fixed-scope Setup Package (the most common entry point), and a $2,500/month ongoing Retainer for managed DevOps support. A Series A team typically starts with the free assessment to scope what's actually needed, then moves to either the Setup Package or straight into the retainer. See our Playbooks (/playbooks/) for fixed-price alternatives between $800 and $4,000 for specific outcomes.
What's the difference between CloudWizz and a traditional DevOps agency? +
CloudWizz is organized around outcomes (Kubernetes, Cloud Migration, FinOps, SRE) rather than a long catalog of tool-specific offerings, and every service page states explicitly where AI accelerates the work and where a senior engineer reviews and owns it — nothing ships unread. Pricing is published upfront rather than gated behind a sales call, and the team spans four regions (Canada, India, Ukraine, UAE) for round-the-clock coverage. See How We Work (/how-we-work/) for the full operating model.
Is AI-assisted infrastructure work safe for production systems? +
Yes — AI accelerates the routine 80% of the work (drafting Terraform, audit findings, runbooks, alert-routing rules), but a senior engineer who has run production systems reviews, corrects, and signs off on every change before it reaches a client environment. No AI-generated change ships unread, and CloudWizz does not fine-tune external models on client code or infrastructure data. See How We Work (/how-we-work/) for the AI/human split on every service.
How long does a cloud migration take for a SaaS company with 50+ microservices? +
For a portfolio that size, expect a wave-based migration running roughly 6-12 months, with the first workload landed in 6-10 weeks to validate the landing zone and cutover process. Workloads are grouped into waves by risk profile, each with pre-migration testing, a cutover runbook, and a rollback plan — the exact timeline depends on an assessment of your specific portfolio. See Cloud Migration (/services/cloud-migration/).
How much does it cost to set up production-grade Kubernetes? +
For a standard setup — cluster design and provisioning on EKS/GKE/AKS, GitOps (ArgoCD or Flux), RBAC, monitoring with Prometheus and Grafana, and runbooks for up to 3 node groups — CloudWizz's fixed-price Kubernetes Readiness Playbook is $2,500 over roughly 3 weeks. Larger environments (multi-tenancy, internal developer platforms, migrations from ECS/Nomad/VMs) are scoped as a full Kubernetes engagement, with most teams reaching operational independence in 8-12 weeks. See Kubernetes (/services/kubernetes/) or Playbooks (/playbooks/).
Can CloudWizz help us get SOC 2 Type II certified, and how long does it take? +
Yes — the Compliance Audit engagement runs framework scoping, technical controls review (CC6-CC9), procedural and organizational controls review, and produces an evidence packet plus a 30/60/90-day remediation roadmap, typically in three to five weeks. Clients who complete this before a formal audit typically cut their audit cycle by 40-60%. There is also a fixed-price SOC 2 Readiness Playbook ($3,500, about 5 weeks) for teams that just need the gap analysis and evidence collection. See Compliance Audit (/services/compliance-audit/) or our SOC 2 readiness checklist (/blog/soc-2-readiness-engineering-checklist/).
What's included in CloudWizz's free Infrastructure Assessment? +
The free Infrastructure Assessment is a no-commitment, AI-assisted audit of your cloud setup that produces a risk and gap report, a cost breakdown with quick wins, a prioritized roadmap with exact costs for any follow-on work, and a 30-minute readout call with a senior engineer. It requires only read-only access to your cloud accounts (up to 3 environments) and doesn't include remediation work itself. See Playbooks (/playbooks/) or book a call.
Does CloudWizz offer 24/7 on-call or managed SRE coverage? +
Yes — 24x7 Managed SRE provides round-the-clock on-call coverage with a default SLA of 15 minutes to acknowledge, 30 minutes to engage, and 60 minutes mean-time-to-resolution for known incident classes. Because the team spans Canada, India, Ukraine, and the UAE, primary on-call is always in someone's working hours, avoiding graveyard rotations. Onboarding takes 4-6 weeks before CloudWizz goes primary. See 24x7 Managed SRE (/services/24x7-sre/).
How much can we expect to save on our cloud bill, and how fast? +
Most clients see a 30-60% reduction in cloud spend within 90 days through CloudWizz's Cloud Cost Optimization engagement — the best result to date was a Series B SaaS company that cut spend from $180k/month to $65k/month (64%) in 12 weeks. For a faster, lower-commitment start, the fixed-price Cost Optimisation Sprint ($800, about 2 weeks) guarantees a minimum 20% saving or a full refund. See Cloud Cost Optimization (/services/cloud-cost-optimization/).
What AI and LLM infrastructure work does CloudWizz do (GPU, vLLM, RAG)? +
CloudWizz designs and operates GPU clusters (EKS/GKE/AKS), model-serving runtimes (vLLM, TGI, Triton), MLOps platforms (Kubeflow, MLflow, Argo Workflows), and RAG infrastructure (Pinecone, Weaviate, pgvector, Qdrant), plus LLM observability with Langfuse or Phoenix. A first production wave — assessment through production-ready inference for one model family — typically takes 8-14 weeks, and most clients see a 40-60% reduction in inference cost without an SLO regression. See AI Infrastructure (/services/ai-infrastructure/).
How does CloudWizz's pricing compare to hiring a full-time senior DevOps engineer? +
A senior DevOps or SRE hire typically costs well above CloudWizz's $2,500/month retainer once salary, benefits, and ramp-up time are factored in — and a single hire can't provide the 24/7, four-region coverage built into CloudWizz's managed-team model. The trade-off is ownership: CloudWizz is designed to transfer the practice to your team via documentation and enablement, so it works well either as a bridge while you hire, or as an ongoing extension of a small team. See How We Work (/how-we-work/).
What industries does CloudWizz specialize in? +
CloudWizz works across healthcare (HIPAA-aligned), fintech (PCI-DSS and SOC 2), retail and ecommerce, SaaS and enterprise software, logistics, edtech, AI and data companies, and greentech — each with industry-specific compliance frameworks and architecture patterns built into the engagement. See the full list on Industries (/industries/).
How long until our team can operate the infrastructure independently after an engagement? +
For Kubernetes specifically, most teams reach autonomy on day-2 operations after about 8-12 weeks of pairing, with cluster upgrades and major changes pair-reviewed through the first cycle. Across services generally, every engagement includes documentation, recorded walk-throughs, and pairing sessions as standard deliverables — CloudWizz's model is designed to transfer the practice, not leave behind a system only it understands. See How We Work (/how-we-work/).
Does CloudWizz support multi-cloud or hybrid (on-prem + cloud) environments? +
Yes — CloudWizz has shipped AWS-primary, Azure-primary, and active hybrid (on-prem + cloud) architectures, and maintains open-source Terraform modules across AWS, Azure, GCP, DigitalOcean, and Hetzner. Multi-cloud arbitrage is considered during cost optimization engagements when a workload would genuinely run cheaper elsewhere, but it is not pushed as a default. See Cloud Migration (/services/cloud-migration/).
How do I get started working with CloudWizz? +
The first step is always the free Infrastructure Assessment — a no-commitment, read-only review of your current setup that produces a risk and gap report and a prioritized roadmap with exact costs for anything further. From there, most clients either pick a fixed-price Playbook (/playbooks/) (2-6 weeks, $800-$4,000) for a specific outcome, or move into the $1,500 Setup Package or $2,500/month Retainer path. Book a 30-minute call to start.
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