Services · RUN
Carry the pager so your team can sleep.
Round-the-clock managed SRE for production systems — sub-15-minute response, runbook-driven incident handling, and a real escalation path.
How we deliver this: AI handles the routine analysis (audits, IaC drafts, runbook scaffolds, alert triage). A senior engineer reviews every change before it touches your production. Consultancy speed at consultancy quality.
Read more →When you need this
A team too small for a sustainable rotation
Three engineers can't cover 24×7 without burnout. We provide the additional pairs of hands so on-call doesn't become an attrition driver.
3 a.m. pages with no path to resolution
When the on-call engineer doesn't know the system, MTTR explodes. We embed in your stack first — runbooks, dashboards, deploy access — before we accept the pager.
Customer-facing incidents that drag on
Status page updates, customer comms, and incident commanding are skills, not just availability. We bring all three.
How it works
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Phase 01
Onboarding (4–6 weeks)
Embed in your stack. Document services, dashboards, runbooks, and known failure modes. Run two tabletop exercises with your team. Joint shadow on-call before we go primary.
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Phase 02
Tiered response model
L1 acknowledges and triages within target SLA. L2 deep dives. L3 (your engineering team) is paged only on genuinely service-specific work. Escalation paths and ownership are documented before week one.
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Phase 03
Continuous runbook improvement
Every incident produces runbook updates. The library grows; the next page on the same symptom is shorter.
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Phase 04
Quarterly reliability review
SLO consumption, incident trends, page volume, MTTR — reviewed with your engineering leadership. Drives the next quarter's reliability work.
What you get
- → 24×7 on-call coverage with documented response SLAs
- → Tiered escalation policy and runbook library (yours to keep)
- → Incident commander training for your engineers
- → Monthly incident report + quarterly reliability review
- → Status-page integration and customer-comms playbook
- → Knowledge base of your stack — searchable, current, owned by you
What changes for you
Sleep
The most underrated benefit. Engineers stop dreading the rotation. Retention goes up.
Predictable response times
Sub-15-minute acknowledge, sub-1-hour MTTR for known incident classes. Documented and reported on monthly.
Customer-grade incident handling
Status page updates, customer comms, and incident commanding handled professionally. Your sales team can quote response times confidently.
Knowledge that stays with you
Every runbook, every postmortem, every dashboard is yours. If the engagement ends, the operating model survives.
A practice, not just availability
We bring the SRE discipline (SLOs, error budgets, incident review) — not just engineers who'll answer the phone.
Multi-region time-zone coverage
Engineers across three time zones means primary on-call is always in working hours for someone — no graveyard rotations.
What clients say
"CloudWizz rebuilt our delivery pipeline in eight weeks. Deploys went from a Friday-night ritual to a non-event we ship four times a day."
Director of Engineering
Fintech, Series C · 2025-11
"They turned a CFO emergency into a board-ready story in 12 weeks. The dashboards alone changed how engineering thinks about cost."
VP Engineering
Series B SaaS · 2026-01
Frequently asked questions
Do you become primary on-call, or augment our team? +
Both models work. Most clients start with us as L2 / overflow and graduate to primary L1 once we're embedded. Some keep us as overflow indefinitely. We agree the model in onboarding.
What's your response SLA? +
Default: 15 minutes acknowledge, 30 minutes engagement, 60 minutes MTTR for known incident classes. We can tighten for stricter SLAs at higher tiers.
What stacks do you support? +
AWS, Azure, GCP. Kubernetes (EKS, GKE, AKS, self-managed). Common observability (Datadog, Grafana, New Relic, Splunk). If your stack is unusual, we'll spend the onboarding period documenting it together.
Can you cover specific compliance regimes? +
Yes — HIPAA, SOC 2, PCI-DSS engagements include compliance-aware incident handling. PHI / cardholder data flows are explicitly scoped during onboarding.
How do you handle unknown failure modes? +
Honest answer: we engage your team. The L1 / L2 / L3 tiering means novel issues escalate fast. Each one becomes a runbook entry for next time.
Do you offer DR drills? +
Yes — quarterly DR drills are a standard add-on. We design the scenario, run the drill, and produce the after-action report.
What about chaos engineering? +
Once SLOs are in place and the operating model is stable. We bring this in around month 4–6 of an engagement, not earlier.
How does pricing work? +
Tier-based monthly retainer, scaled to incident volume and complexity. Onboarding is fixed-fee. We share rate cards on request.
Can we cancel? +
90-day notice. We document handover thoroughly so the operating model survives the transition.
How is this different from your SRE Consulting service? +
SRE Consulting builds the practice — SLOs, runbooks, on-call discipline. 24×7 Managed SRE runs it. Many clients start with the consulting engagement and add 24×7 coverage when their team isn't ready to carry the rotation alone.
Related services
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SRE Consulting
Build the reliability practice — SLOs, runbooks, on-call discipline. Your team owns it when we leave.
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Observability Engineering
Metrics, logs, traces — wired so signals reach humans only when humans can fix something.
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Infrastructure Audit
Two-week broad assessment — cost, reliability, delivery, ops. CFO-ready.