Services · RUN
Build the reliability practice your team will own.
SLOs, error budgets, runbooks, on-call discipline, and blameless post-mortems — taught and shipped alongside your engineers. We don't keep the pager; we make sure your team can carry it well. For round-the-clock managed coverage, see 24×7 Managed SRE.
How we deliver this: AI handles the routine analysis (audits, IaC drafts, runbook scaffolds, alert triage). A senior engineer reviews every change before it touches your production. Consultancy speed at consultancy quality.
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Alerts that don't tell you what to do are noise. We build alert hygiene around symptoms, not causes — and runbooks that match.
SLOs as theatre
A 99.9% target nobody measures isn't a target. We instrument the right signals, set realistic SLOs, and use error budgets to inform release decisions.
Incident reviews that change nothing
Most post-mortems become read-once documents. We facilitate blameless reviews with action items that get owned, tracked, and closed.
How it works
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Phase 01
Reliability assessment
Inventory of services, current SLOs (or the lack of them), alerting hygiene, on-call data, and recent incident pattern analysis.
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Phase 02
SLO design
Service-by-service SLO and error-budget design with the product engineering team. We aim for SLOs that drive decisions, not vanity dashboards.
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Phase 03
Observability uplift
Tracing, metrics, and logs aligned to the SLOs. Golden-signal dashboards per service. Alert routing that pages a human only for things humans can fix.
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Phase 04
On-call practice
Rotation design, escalation policies, runbook templates, incident commander training, and post-mortem facilitation for the first cycle.
What you get
- → SLO and error-budget definition for top services
- → Observability stack tuned to the SLOs (Datadog, Grafana, or open-source)
- → Runbook templates and a runbook library for current top alerts
- → On-call rotation design and incident-response playbook
- → Quarterly reliability review template
What changes for you
Quieter pagers
Alert tuning typically cuts page volume 50–80% in the first month — without missing real incidents.
Better decisions about velocity
Error budgets give product and engineering a shared language for trading off velocity vs. reliability.
Faster incident resolution
Runbooks linked from alerts, clear roles in incident response, and rehearsed cutovers shorten MTTR meaningfully.
Post-mortems that change behavior
Blameless review with tracked actions turns incidents into permanent improvements, not stories.
On-call sustainability
Sane rotation design, fair compensation models, and pager hygiene make on-call a reasonable expectation, not a reason engineers leave.
Visible reliability ROI
SLO breach minutes mapped to revenue impact give finance and product a reason to fund reliability work.
What clients say
"CloudWizz rebuilt our delivery pipeline in eight weeks. Deploys went from a Friday-night ritual to a non-event we ship four times a day."
Director of Engineering
Fintech, Series C · 2025-11
"They turned a CFO emergency into a board-ready story in 12 weeks. The dashboards alone changed how engineering thinks about cost."
VP Engineering
Series B SaaS · 2026-01
Frequently asked questions
Do you take the pager? +
Sometimes — typically as L2 backup for a transition period, not as primary. The goal is your team owns reliability long-term, not us.
Datadog, New Relic, Grafana — does it matter which? +
Less than vendors say. The discipline matters more than the toolset. We work with what you have unless there's a clear gap.
How do we set our first SLO? +
Start with availability and latency for one user-facing critical path. 30 minutes of historical data analysis usually gives you a defensible target.
How long does an SRE engagement run? +
12–16 weeks for the assessment + first wave of changes. Many clients retain ongoing advisory at one or two days a week after that.
Can you help us with chaos engineering? +
Yes — once SLOs and observability are in place. Chaos before SLOs is just breaking things.
What about disaster recovery testing? +
A quarterly DR drill is part of the operating model we recommend. We help design the first one and document the runbook.
Do you do capacity planning? +
Yes — capacity forecasts based on traffic growth, with reserved-instance and savings-plan recommendations for FinOps alignment.
How do you handle multi-region? +
Active-passive is the common pattern; we help design failover, run the drill, and document the runbook. Active-active is a discrete project.
What if we don't have any SLOs today? +
Most clients don't when we start. Expect 4–6 weeks to land your first set, with refinement over the next quarter.
Do you train our engineers in incident command? +
Yes — incident commander training is a standard part of the engagement, including tabletop exercises with your team.