Industries · Retail
Keep the store open during the spike — and the rest of the year too.
Black Friday-grade scaling, omnichannel data pipelines, and PCI-aligned payments infrastructure that doesn't fall over when traffic doubles overnight.
Pain points we hear most often
Peak-traffic events are existential risks
Black Friday, Boxing Day, product launches — each is a high-stakes scaling test. We rehearse the load curve with synthetic traffic and tune the autoscaling envelope long before the day.
Data fragmented across channels
Inventory, customer, and order data sit in different systems. We design the integration backbone so the truth is consistent in real time, not via overnight batches.
Storefront launches lag the business
Opening a new market or rolling out a new channel takes months because each environment is bespoke. Templates and IaC bring new storefronts up in days, not weeks.
Who we work with in Retail
D2C brand scaling on Shopify+ or commercetools
Need infrastructure for the bespoke layers around the platform — middleware, custom storefronts, headless apps.
Multi-brand retailer with omnichannel ambitions
Unifying online, in-store, and partner channels onto a coherent data and integration backbone.
Marketplace platform
Multi-sided commerce with high seller-onboarding velocity and strict trust/safety operations.
Grocery / quick-commerce
Real-time inventory, slot scheduling, and last-mile dispatch infrastructure with sub-second p99 budgets.
Services we apply here
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DevOps Consulting
Accelerate delivery with proven DevOps practice.
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Cloud Migration
Move to the cloud without rewriting your business.
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SRE Consulting
Build the reliability practice — SLOs, runbooks, on-call discipline. Your team owns it when we leave.
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Infrastructure Audit
Two-week broad assessment — cost, reliability, delivery, ops. CFO-ready.
Frequently asked questions
How do you prepare for Black Friday traffic? +
A 6-week readiness program: load model from prior years, synthetic traffic rehearsal at 2× projected peak, autoscaling tuning, war-room playbook, and a freeze window. Documented after-action review.
Can you scope down PCI for a retailer? +
Yes — tokenization at the edge keeps most of the stack out of scope. Hosted payment fields plus a tokenization vault is the typical pattern.
How do you handle inventory sync at scale? +
Event-driven pipelines (Kafka or cloud-native equivalents), idempotent consumers, and per-SKU partitioning. Real-time within seconds is achievable; reconciliation jobs catch the rest.
What about SEO and storefront performance? +
Edge rendering (Vercel, Cloudfront, Fastly) for storefronts, image optimization, and Core Web Vitals budgets enforced in CI. We work alongside your front-end team for the application-layer changes.
How do you handle multi-region for retail? +
Region-per-market is common (US, EU, APAC). Inventory and order data follow data-residency rules; customer-facing assets at the global edge.
Can you migrate from Salesforce Commerce / SAP Commerce / legacy platforms? +
We've helped on the infrastructure side of platform migrations — landing zone, integration backbone, and parallel-run plumbing. The platform migration itself usually involves a specialized partner.
How do you manage seasonal cost? +
Reserved capacity for the steady baseload, on-demand and Spot for the peak, scheduled scale-down for non-prod. Annualized savings 40–60% versus a flat-provisioned setup.
Do you support B2B (wholesale) workloads? +
Yes — different traffic profile (predictable bursts, larger orders, custom pricing pipelines) but the same infrastructure principles.
How do you handle returns and reverse-logistics integrations? +
Same event-driven backbone; with explicit attention to idempotency and audit logging because reversals are a fraud target.
What about loyalty and personalization platforms? +
We treat them as another high-availability service in the estate — SLOs, observability, and on-call. The recommendation engine itself is usually a partner; we handle the runtime.
Do you help with marketing-cloud integrations (Klaviyo, Bloomreach, etc.)? +
Yes — webhook reliability, replay infrastructure, and consent/preferences integrations are common asks.
How fast can a new storefront launch? +
With templated landing-zone + IaC + integration patterns, a new market or brand can go live in 2–4 weeks for the infrastructure side.